Help / Start here
What do you need?
Choose the closest topic. Each page gives you the current details and a clear way to continue.
Help topics
A direct way through.
For an order question, include the order number and the email used at checkout. Do not send payment-card details.
Shipping
Rates, free-shipping threshold, preparation time, transit estimates, and tracking.
Open Shipping02Returns
Eligibility, the 14-day window, condition requirements, and how to start a request.
Open Returns03Jewelry care
Choose a gentle care path based on the materials and construction you know.
Open Jewelry care04Privacy
How information is handled and how to make a privacy request.
Open Privacy05Terms
The terms that apply to the website, purchases, and available services.
Open Terms06Contact
Reach the right Switchroom address for an order, collaboration, or general question.
Open ContactQuick answers
Before you write.
These answers cover common next steps. Product pages and checkout notices may give more specific information for an individual piece.
Where can I find tracking?
Tracking is emailed after dispatch. Check the inbox and spam folder for the email used at checkout. If it is missing after the stated preparation window, contact order support with the order number.
Can I change a delivery address?
Contact order support promptly. An address change cannot be guaranteed after fulfillment begins, so include the order number and the correct address without sending payment details.
How do I start a return?
Read the return conditions first, then contact Switchroom before mailing anything. The return page explains the 14-day window, exclusions, shipping responsibility, and refund review.
What should I include in an order email?
Include the order number, the email used at checkout, and a concise description of the issue. Add clear photographs if a piece arrived damaged. Never email full payment-card details.
Order support
Still need help?
Email Switchroom with the order number and the email used at checkout. A clear first message helps us understand what happened.