Returns and refunds

14-day return window

The current Switchroom refund and return policy lasts 14 days from purchase. Once that window has passed, we cannot offer a full refund or exchange unless a different product-specific notice or applicable law says otherwise.

Return condition

An eligible item must be unused, unopened, in the condition received, and in its original packaging with tags and protective seals intact. Used items are not eligible for a standard return.

Items with additional exclusions

• Personalized or custom-made objects, including pieces made to specific sizes or preferences.
• Used or opened nail products, accessories, and other hygiene-sensitive items.
• Gift cards and downloadable products.
• Jewelry with intentional damage, stains, or wear after delivery.
• Handmade nail products returned only for minor handmade variation.

Damaged or defective items

If an item arrives damaged or defective, contact Switchroom with the order number and clear evidence before returning it. An approved exchange replaces the item with the same item when that allocation is available.

Return shipping

Contact the studio before mailing a return so the current return instructions can be confirmed. Customers are responsible for arranging and paying return shipping. Original and return shipping costs are non-refundable unless a product-specific notice or applicable law requires otherwise. Trackable return shipping is recommended.

Refund review

After an eligible return is received and inspected, Switchroom will email the approval or rejection. An approved refund is returned to the original payment method; bank or payment-provider processing time may apply.