Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we unfortunately cannot offer a full refund or exchange.
Return Conditions:
1. The item must be unused, in the same condition that you received it, and unopened;
2. It must be in its original packaging with all tags and protective seals intact;
3. Due to the nature of our products, we do not accept returns on used items.
Non-returnable Items:
• Personalized or custom-made products (such as those made to specific sizes or preferences)
• Used or opened nail products and accessories
• Perishable goods (such as nail tools or other hygiene-sensitive items)
• Gift cards and downloadable software products
• Jewelry items with intentional damage or stains
• Handmade nail products are non-returnable for minor imperfections
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at contact@switchrm.com and send the item to the following address:
Return Address:
4114b Main St apt808
Flushing, NY 11355
Phone: 6465935571 (for receipt purposes only, not for verification)
Email: contact@switchrm.com
Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.
Shipping Returns:
To return your product, please mail it to:
Return Address:
4114b Main St apt808
Flushing, NY 11355
Phone: +1 (213) 609-7833
Email: contact@switchrm.com
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.